Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
My order was delivered a few days later than expected. The best part you informed me it would be late and explained why. A couple of cans were slightly dented in shipment, but not seriously so. The way shippers throw packages around, I'm surprised more cans were not dented. Five stars for you folks, for sure. Thank YOU!
By Gail
Quick shipping, correct items, and arrived in good condition!
By Juli L.
Never any problems getting deliveries. Very reliable.
By PAT W.
Have what I need and if not, they let me know when I can expect it. Great customer service on the phone too.
By Randy7
PetFlow was awesome when it came to my delivery getting delayed. They were in contact with Fed-ex and kept me in the loop until my pet food was finally delivered. Thank you for having great customer service!
By KRISTEENA C.
Other online pet supply stores have been such a disappointment (especially the one that rhymes with "screwy"). PetFlow consistently delivers great products and fast delivery times.
By Khromaphobia
Great service, prompt and as promised.
By Michael H.
This was my first time purchasing from PetFlow. It was great and I will do it again!
By Jo Jo's M.
