delivery
Took too long for delivery
By Alicia T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Took too long for delivery
By Alicia T.
My first order took a long time to arrive. When I got an email asking for a review, I responded that I had not received the product yet. I got an email the next day apologizing and I received the food two days later. So I placed a bigger order and I was told I would get some free treats for the dog. The package arrived within two weeks but no treats. I'm a bit on the fence with PetFlow.
By Richard G.
Need faster delivery
By ANDY C.
not very good at all . . . everything is out of stock . . . who is buying it all ??? TITLE "Where is all your cat food"
By Winnie Y C.
Took long time to get. I had to contact doctor for prescription. You said you would but did not.
By MIKE ORO V.
Reasonably fast shipping. Packaging was super flimsy, poorly taped box. In fact box was actually open when I received it. I was present when the Fed Ex driver dropped it off. Now I remember why I stopped using PetFlow
By Cindy
The pill pockets were under the bag of dog food so they got crushed. Not Happy about that.
By CLIFTON MONTANYE S.
Slow delivery but understand given the circumstances. Beyond chicken and sweet potatoe had a number of dented cans.
By CAROLYN