Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
At the time I ordered the product your website said that it was in stock but after about a week later it was no longer in stock and I could not get it at all. I was really hoping that I could get this since after much research your website showed that it was available.
By JOSEPH G.
My canned dog came dented. One can was so dented that it opened and was so spoiled from being out on delivery that my whole kitchen smelled and I had to throw away about 3 or 4 of the cans. It was so incredibly disgusting.
By MARGARET F.
They did not fulfill any of my orders, few reliable
By RICHARD D.
My order was shipped on August 4, it is now August 13, and it has not shown up. I would love to cancel because I had to drive 100 miles to the nearest pet food supplier to buy food. No clue where the shipment is.
By Hilary
Unfortunately, I ordered 30+ bowls for our rescue. It showed them as in stock and I'd searched everywhere. I paid for it and received confirmation of the order. Then after a few days, I received a email that there were no bowls available, they were out of stock and I wouldn't be receiving my order. So disappointing....
By KIMBERLY R.
Horrible experience! Do not buy from Petflow! They advertise that they have product in stock and allow you to order it, fill out entire order, credit card info and everything online and tell you we will let you know when it ships. Then a week later says oh I’m sorry we don’t actually have this product, it’s out of stock so guess what I’m going to cancel your order ! They have done this to me twice! They know they don’t have it but still advertise they do! Horrible deceitful way to do business
By ANDREA M.
I ordered food and was told I needed my vet to prescribe it. After some back and forth with the vet that happened. Then Petflow informed me that they didn't have the food in stock and instead of backordering it, cancelled my order. A lot of wasted time for no result.
By Terry W.
I originally spoke with a very helpful employee who helped me place my order. I received an email verifying the order. I then received another email stating the order was Vet approved and would ship Aug. 8,2022. I looked up my order to check status and saw it was canceled. I called and was told it was out of stock so they canceled it. I received no notification of cancellation nor stock availability. I have a blind/ deaf diabetic dog. I searched for the Hills product everywhere recommended and realized it was out of stock everywhere except your company. I was thrilled!! You took my order, verified it, checked with my Veterinarian and sent a ship date. Never was I notified of any change to my original order! I will never order from nor recommend your company. I am a member of several special needs dog groups and will be sharing my experience with your company. I wish I could give a negative stars. Signed: Mary Griswold
By Mary G.
