Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
My dog needed a prescription diet dog food. This company is a joke. Have us the complete run around for 2 weeks, meanwhile my dog suffered. I do not recommend this website or this company to anyone.
By All seeing I.
This is the 2nd time you sent me the wrong cheaper item. I called before the last order and you promised I would get the correct item as described and pictured.
By DALE T.
Horrid experience. Ordered some cat food on a Monday, and it wasn't until Thursday that I was told that the food was out of stock and they didn't know when they would get more. I know that cat food is in short supply, but the website could have at least said "out of stock" like other providers do... never again.
By DHK
I place an ordered on August 22 and messaged the company on August 27 since I hadn’t received a invoice saying that they shipped. I then got a message back saying that it was marked fraudulent. And they wouldn’t be sending it. But they never intended to say another email saying so or they could of at least called
By JEANETTE Z.
Looking all over for prescription wet cat food. Saw a comparison between Pet World, Petco and Petflow. It showed Petflow had what I was looking for in stock. So very excited that you were showing Science Diet in stock. Ordered 5 cases, gave my vet a heads up you’d be contacting them for a prescription. It did not show out of stock when I was making my order. Then I get an email advising you didn’t have it either. Poor form showing you have it when you really don’t.
By AMY N.
Fraud department is out of control. I’ve never known a company so bent on refusing to allow customers to purchase from them. Good luck with that business model lol.
By MEGAN R.
Fraud Depoatment has flagged my account. THey have been no help to get this corrected. I would like to purchase form this compnay but they have been no help in correcting their error about mt information being fraud. Who can I talk to to get this corrected?
By Diane
I had to reach out to find out what was happening with my order after never hearing anything.
By WHITNEY C.
