Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
I was skeptical because I’d never ordered from here before but it was great. I messed up the shipping address on my order and they responded the very next day and fixed it, no problems. The dog food I ordered was delivered fast, faster than I ever expected.
By SHANNON S.
I Love Pet Flow but unfortunately my munch gut kitty went to kiddy Heaven June 6th my picky eater will only eat a food Pet Flow does not sale.
By ANN L.
Always fast shipping and great prices
By AARON P.
They are always willing to work with you on scheduled deliveries and changing mailing addresses.
By Larry H.
Product came incomplete but as soon as PetFlow was notified they shipped me out a new one and within 3-4 days without a hassle thanks PetFlow
By WENDY D.
I like Petflow. My first time using them and I found exactly what I was looking for. They carry the brand of cat food I use. Website is easy, ordering is easy. I am on an auto ship plan and the prices are wonderful and competitive. I know my cat food will come every 6 weeks and I don't have to worry about it. Plus I can change up the plan if I need to to suit my needs.
By JACQUELINE C.
Great Experiences, Great Value, Great Customer Service. They haven’t ever let me down on any order in the many years I’ve been a customer.
By LAWRENCE S.
Pet Flow continues to go above and belting the call of duty! My experiences have been superior, products are excellent not to to mention prices are good. The representatives are knowledgeable and professional. Keep up the good work. Thank you, Kelly-Customer for life😀 P.S. My English Bulldog thanks you too! 🐶
By KELLY S.
