Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
My auto ship sat in processing status for 2 weeks so I paused it so I could order something else. I called and the person acted like they didn't want to help. Once I placed my new order, I received my auto ship order at the same time. This was over $150 at one time. Very frustrating. Will more then likely switch to someone else.
By TRACY W.
Two times I tried to order a particular flavor of food for my cat and both times your site said it was in stock. about 7 days later after not hearing anything, I contacted petflow only to find out that the product was out of stock. You do not let customers know that an item is out of stock until they contact you. You just leave them hanging and wondering. You also take too long to deliver your products. This is not acceptable. When you pet has special dietary needs and you cannot supply the food they need, it is very frustrating and we don't know what to do to be able to feed our precious pet. Dont know if I will give your company a third try.
By Penny
I am NOT Paul Weiler. Not only are you asking me to rate my experience you have joined my account with his! I am Dawn Martin and have canceled my account. I’m a over 10 years a customer. I hope you take my info off Paul’s account and VDH versa. Thank you
By PAUL W.
The website said they had the product, 3 days later I received an email stating they were canceling my order. They did not have the food I had originally ordered.
By Charlie
My product never made it to my doorstep, and I still haven’t received my money back. Extremely disappointed with the service of this company.
By KALLIE D.
Called twice to check on my order. People on phone were pleasant but not very helpful. My order was canceled without any communication from Pet Flow. I was told that an email was sent but I did not receive one on the day of cancellation or ever. Very disappointed and dissatisfied!
By SANDRA H.
The site and purchase was fine, but then my order was canceled due to the food being out of stock. It's a prescriptions food, so I was pleased to find somewhere that had it (everywhere else has said it's on backorder) then disappointed when it was unavailable.
By LAURA B.
I placed an order with the company for high quality dog food. When it arrived it had been expired for nearly 5 months. This was my first order and though they refunded me when I complained, I still lost faith in them as a company. I expect better than expired food. There prices were also much higher than our local small pet shop by about $10. I would not recommend them.
By Linda J L.
