Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Claimed a dog food product was in stock, and even told me that only ONE was available, not the two that I had in my cart, so I purchased the ONE. Two weeks later, no dog food has arrived, BUT I just got an email stating it’s out of stock and not known when it will be in. DECEPTION AT ITS FINEST!
By William G.
Order on 9-1 called on 9-5 to verify prescription received, told yes will ship soon, no contact from you, called again on 9-9 told will ship that day, I expected to receive by 9-12, tracking sent stated expected arrival 9-15. Was never informed of these delays and my cat has now run out of food. Called to complain and inform customer service I will not be using PetFlow in the future. We have 5 cats a d 4 dogs, could have been a good customer for you
By Carla T.
Dog food I ordered went out of stock immediately after it allowed me to order. I called, and I was told they could not give me any idea of when it would be in stock. I tried to cancel my subscription with them, but they told me they wanted to keep it for now. I am calling again today to cancel. Will never use them. Chewy is the best!!! Stick to Chewy.com!!!
By JILL C.
I bought the august 31st haven't even received any email with shipping, last time i talked to them haven't shipped yet, last time i called didn't even answer.
By INDIANA D.
I placed an order. About 6 days go by and I realize I hadn’t gotten a shipping confirmation number. I called and representative said ….. oh….. did no one reach out to you? No, they didn’t! Long story short- nothing happened- except they held onto my money. I canceled the order. Now I’m waiting on a refund!
By No H.
PetFlow website had Hills Y-D canned cat food available. I ordered a case. They sent me a confirmation & then contacted my vet for the required prescription. After receiving it & checking their inventory & then with their distributor, notified me they don’t have it. Wouldn’t it make more sense to initially check that the product is available. I stopped searching once PetFlow said they had it.
By Judith L.
My order was not processed as it was flagged for fraud. However I was not informed of this. I had to call 5 days after placing the order to find out.
By Laura
Ordered prescription cat food that was in stock. Never heard anything for 2 weeks then got an email saying it is now out of stock. I looked it up again and it is NOT out of stock!? Total waste of my time. And I don’t remember the date exactly.
By WENDY M.
