Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
You sent it to the wrong address
By Philip R.
Response from Petflow· Nov 5, 2025
We’re sorry to hear your order was delivered to the wrong address. We understand how frustrating that must have been and have shared this with our team to review what went wrong. We’ve also reached out to help make sure this is resolved and your address details are correct for future orders.
The pricing jumped from 37.00 to $49.00 which is ridiculous. I can buy these at Walmart for $10.00 a bag and no shipping.
By GERRY O.
Response from Petflow· Nov 5, 2025
We’re sorry for your frustration regarding the recent price increase. Unfortunately, higher supplier and shipping costs have affected pricing across several products, and we’ve done our best to keep those increases as minimal as possible. We appreciate your feedback and understand how important affordability is for our customers.
Didn't get my food delivered
By KERRY Y.
Response from Petflow· Nov 5, 2025
We’re sorry for the confusion with your order. It looks like we didn’t receive approval from your veterinarian for the prescription food, which is why it wasn’t shipped. We understand this should have been communicated more clearly and are working to improve notifications when vet approval is still pending. Thank you for your patience and feedback.
This company used to be great about a year ago. Then they had a computer upgrade and it’s never been the same since then
By Jill
Response from Petflow· Nov 5, 2025
We’re sorry to hear you’ve been disappointed with your experience over the past year. Our recent system updates were made to improve performance and reliability, but we understand they caused some challenges along the way. We’re continuing to refine the site and appreciate your feedback as we work to make things better for our customers.
Have had difficulty changing the product on this standing order. Got the notice it was coming up, but couldn’t get their system to work. Could not manage my standing order. Even tried texting with them but got only limited response and nothing done before it shipped. Now have two more bags of the wrong food.
By William H.
Response from Petflow· Nov 5, 2025
We’re very sorry for the trouble you experienced updating your standing order and for the frustration this caused. We know how important it is to receive the right food on time. Our team is working to improve both the subscription management system and our response times so issues like this can be resolved more quickly in the future. Thank you for your patience and feedback.
Very disappointed they won’t take a return of an unopened box with bag of dogfood inside. My vet had me change food as it was in transit now I’m out $75
By Disappointed in V.
Response from Petflow· Nov 5, 2025
We’re sorry for the frustration this caused. Unfortunately, due to strict product safety regulations, we’re unable to accept returns of pet food once it leaves our facility. We completely understand how disappointing this situation must be, especially given your vet’s recommendation. We’ve shared your feedback with our leadership team as we continue looking for ways to better support customers in situations like this.
Found out ONLY Online ordering on 10/8/25, took multiple attempts to order, price when up substantially from previous orders, wasn’t told tentative ship date during order process, numerous “chats” during order, the authorship date of 10/13/25 DID NOT get cancelled causing another CHARGE and SHIPMENT with NO WAY TO CANCEL per “CHAT”, very unhappy with your service!!!!!
By MARILYN S.
Response from Petflow· Nov 5, 2025
We’re sorry for the trouble you experienced with your recent order and the difficulty in getting it canceled in time. It looks like your order processed before our team could make the requested change. We understand how frustrating that must have been. Our team is actively working to make the ordering and cancellation process smoother and to improve communication when orders are in progress.
My order was canceled with no notification and the customer service representative was unable to tell me why. This was frustrating as this food was backordered.
By Jennifer
Response from Petflow· Nov 5, 2025
We’re very sorry for the frustration caused by your order being canceled without clear communication. It appears your item was backordered at the time, and we recognize we should have communicated that more effectively. We’ve shared your experience with our fulfillment and support teams to help prevent situations like this in the future.
