Outstanding customer service
I had a delivery issue with the dog food. The level of customer service I received was outstanding. I have use petflow for years and will continue!!!
By Squeaksmomma
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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I had a delivery issue with the dog food. The level of customer service I received was outstanding. I have use petflow for years and will continue!!!
By Squeaksmomma
Nice selection of products, comparative pricing, ease of ordering, and excellent fulfillment time, Thank You, Two-Paws Up =)
By Nancy
Good availability of food, and fast shipping. What more can you ask for!
By Don
I love PetFlow. Super happy that Fromm dog food is available. Never had any issues and shipping is usually pretty fast!
By MARINA
Excellent customer service rep! Knew his stuff!
By Kim
Great company to shop with there sales and help staff fantastic!!
By PATRICIA R.
petflow has always made getting my orders fast and easy. When I had questions on dog food or any products my dogs needed either by online chat or by phone I always got the answer very quickly and had any problem solved.
By ADRIAN C.
Loved the options they have and how quick i got my first delivery! Loved so much, made it a monthly subscription!
By MELODEE B.