Petflow is great
Very reliable, always have products in stock, and quick shipping. PetFlow is great!
By AMA
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Very reliable, always have products in stock, and quick shipping. PetFlow is great!
By AMA
Very professional on how your associates processed my order. When they told me that the New Jersey warehouse from which the order was to be shipped had encountered a power out, they had my order drop shipped directly from Purina Pet Care in Dallas, next day delivery, at no added shipping cost. Can't get better customer service than that ! Suggestion:.......To match your online competitors ( I have bought from 3 in the past), all future auto ship orders should have a 5% discount since everybody I checked including my Vet prices the Purina Pro Plan DM cat food at the same $61.99 list price less any discount and offer free shipping.
By THOMAS P.
Excellent customer service, variety of items and fast delivery
By TERRY J.
Absolutely the BEST Customer Service!!!!
By KATHY L.
Prompt, good service, broad selection.
By ROSER C.
Shipment arrived almost immediately and my cats are very happy.
By willa K.
My first order from PetFlow arrived so fast I could not believe it. I had picked up a small bag of kibble for my pup to tide us over expecting it to be 1-2 weeks before my PetFlow order was processed and arrived. Instead, in just 3-4 days the door bell rang and my order was here. Fantastic!
By Blair T.
The phone representative did an excellent job in the exchange request and even waived the shipping fee on another order. Thanks for being so customer friendly!
By MARIA D.