Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
everything was fast. You exceeded my expectations on everything.
By PHILLIP M.
Response from Petflow· Aug 3, 2026
Exceeding expectations is always the goal! We are so glad we could deliver on that for you. Thank you for shopping with Petflow.
Easy to order The order was sent out quickly
By Jill
Response from Petflow· Aug 3, 2026
Easy ordering and quick fulfillment is what every pet parent deserves! Thank you for the kind words and for choosing Petflow.
Great products and, most importantly, great customer service.
By N. G.
Response from Petflow· Aug 3, 2026
Our team works hard to make every interaction count and it means a lot to hear that! Thank you for the kind words and for shopping with Petflow.
Integrity.
By Michael C.
Response from Petflow· Aug 3, 2026
That means more to us than you know. Thank you for trusting Petflow and for taking the time to share that.
Received what I ordered in 48 hours
By LAS
Response from Petflow· Aug 3, 2026
48 hours from order to door is a great day! Thank you for the kind words and for choosing Petflow.
Received quickly, my dog loves these treats!
By CRYSTAL F.
This company has amazing customer service. If I run out of food early or have too much on hand, they are willing to work with you to get it right for your cats feeding preferences. They also have a good selection of pet food. I recommend Petflow. I have been very happy with their service and pet food.
By SHEILA G.
Always on time great service
By Patricia
Response from Petflow· Jul 22, 2026
On time and great service every time is the goal! Thank you for the kind words and for choosing Petflow.
