Good, quick service
I received exactly what I ordered, shipped and received exactly when they said.
By MARY K.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
I received exactly what I ordered, shipped and received exactly when they said.
By MARY K.
Always on time and great customer service!
By Pacino
Website is easy to use. Availability to change shipping dates is great as well as the availability of items to choose from. Prices are fantastic. Communication is fast and detailed. And I only need to go outside to bring in my box(es). Wonderful site!
By Amy
I ordered a pooperscooper and received it broken. I wrote about it in a survey and petflow sent me a new one very quickly. I really appreciated that, so I give them ALL 5 STARS OF CUSTOMER APPROVAL. That’s a rare action. Thank you to their customer service person. I think her name is Brittany. HAPPY THANKSGIVING ALL AROUND. - CYNTHIA JOHNSON
By CYNTHIA J.
Found the girls good cheaper then anywhere else fast service was happy w them
By Karen N.
Excellent customer service. Easy shipping and fast! Others don’t have in stock and Petflow does! Highly recommend.
By Demeny
Everyone is always so friendly and helpful! Thank you for such an easy service :)
By dotty S.
Excellent service call with Brie. Also, FedEx followed instructions with delivery and using the CODE correctly to secure package. I plan on being a longtime IL customer so my daughter gets this quality cat food delivered to San Francisco for both of her cats. Great product and good price. Anita R.
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