Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Always on time and excellent customer service. Best price for kibble. Good selection of products.
By MING
Response from Petflow· Jul 22, 2026
On time, great customer service, the best price on kibble, and a solid selection. We are so glad we can check all those boxes for you! Thank you for choosing Petflow.
Customer service always awesome enjoy auto ship thank you so much. You make my life easier.
By RILEY C.
Response from Petflow· Jul 22, 2026
Making life easier for pet parents is exactly what we are here for! We are so glad our team and autoship have been hitting the mark for you. Thank you so much for the kind words!
Petflow has really come through for me and my dog. I needed a vet prescribed dog food for my girl who has liver damage two years ago. I was unable to find it at a price I could afford. Until I found Petflow. I placed my order, and they reached out to my vet. I was able to have the food in a week! In addition, I had a delivery stolen from my porch last year. I called Petflow, the operator was very understanding and sent another bag of food free of charge! I have no complaints! And I'm very grateful. I highly recommend!
By Britney
Response from Petflow· Jul 22, 2026
This truly made our hearts full. Being able to help you find an affordable prescription food for your girl when you needed it most is exactly the kind of difference we hope to make. And we are so glad our team was able to take care of you quickly when that delivery was stolen. No pet parent should have to worry about whether their fur baby is going to get the food they need. Thank you for trusting us and for such a heartfelt recommendation. We are rooting for your girl!
The gal from their support make my experience very good. She polite and fast answer me with solution that work right away. I surprise she fix it so quick and keep telling me what next to do. This very important because my dog have some problem now and get good price is very needed. they helped me a lot in this hard time
By Jassem
Response from Petflow· Jul 22, 2026
This warmed our hearts so much. We are so glad our team was able to step in quickly and walk you through everything during such a stressful time. When a pet is not feeling well, the last thing you need is added worry about their food and care. We will make sure this feedback gets shared with our team. Thank you for trusting Petflow and we are rooting for your pup!
They've made it easy to never run out of food. This product is difficult to find in my area and the reminder emails keep me on track.
By Pat M.
Response from Petflow· Jul 22, 2026
Never running out of a hard to find product and staying on track with reminder emails is exactly what we are here for! We are so glad we have been able to be a reliable source for you. Thank you for choosing Petflow!
Timely delivery even when I’ve changed how often. Carry the product my cat likes and in the best size for just one cat.
By BETTE B.
Response from Petflow· Jul 22, 2026
Flexible scheduling, the right product, and the right size for your cat. We love getting all the details right! Thank you for the kind words and for choosing Petflow.
Easy online service and accurate order fulfilment.
By K.P. B.
Response from Petflow· Jul 22, 2026
Easy service and accurate fulfillment every time is exactly what we aim for! Thank you for the kind words and for choosing Petflow.
Right on time! As usual.
By JEFF P.
Response from Petflow· Aug 3, 2026
That is exactly the consistency we aim for! Thank you for the kind words and for choosing Petflow.
