I haven't received my order yet so I…
I haven't received my order yet so I can't really review you other than to say it takes a really long time to get the order here. Hopefully it will arrive soon.
By MARILYNN M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
I haven't received my order yet so I can't really review you other than to say it takes a really long time to get the order here. Hopefully it will arrive soon.
By MARILYNN M.
Longer than expected delivery. About a week versus the 2 day that you can get.delivery from Chewey. You also can not cancel your own auto shipment online. You have to either call or text customer services xe, which is a pain prices are fair when you have a coupon code
By Anonymous
First bag of food was damaged and torn when opened. Requested for new bag and delayed during transit and had to go buy a small bag of food to carry over till the new replacement arrives a while 10 days later. Will arrive this Friday and shipped last Thursday . Not acceptable
By STEVEN T.
I love the convenience of having the dog food shipped to my door. What I don’t like is if you decide to cancel you have to call and actually talk to somebody which means leaving a message and waiting three days to have them return your call and try to talk you out of canceling.
By DENISE C.
I love your site and I do everything possible to avoid ordering from Amazon. The first two orders, I was extremely excited I found you. However your prices jumped SIGNIFICANTLY on my last order of the same dog food. I am considering looking for better deals now.
By JOE A.
Started auto shipment and after the first shipment one of the items became out of stock.
By customer
Shipping took too long.
By Winston the F.
I spent more than enough, $89+ for FROMM Products, to get the Free treats and used the Promo code but what I received were the products I paid for, a card for wine, a card for a human food delivery company and paperwork for giving money to St. Jude. I guess these were the " free treats " for my puppies. Can you give me the nutritional value information of these treats? I guess this is why Chewy.com is most people's go to company. Lesson learned.
By CHRIS C.