Impressed!
I was impressed on how quickly I got my order once I placed the order. It was so quick and reliable.
By RACHAEL P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I was impressed on how quickly I got my order once I placed the order. It was so quick and reliable.
By RACHAEL P.
Follow-ed up as promised to notify me when product was once again available. Unsure why it is not sold in bulk or two-packs like the other flarove of the same food.
By J F.
The shopping was easy, I quickly found what I wanted. I received a confirmation quickly. So far..happy..happy..happy. I received an email my order was out of stock. I was given 2 options to contact Petflow, email/call. I emailed to cancel and to date I still have not received a response my order was cancelled.
By Judi
Very helpful and generous staff.
By MARLENE V.
I have still gotten purchases after I have stopped them. No more
By ELIZABETH L.
Order is always on time. Easy to manage auto shipments and modify quantity and shipment dates. Subscriptions should be rewarded with more of a percentage off.
By MELISSA C.
I have no complaints except I wish the delivery was a little faster. As far as my Petflow experience with the website and ease of ordering I am very satisfied.
By Mary
Customer service was great, as the product I needed to purchase has been difficult to find. The website was easy to use and I was notified right away regarding the shipment. My only comment would be to offer a selection of shipping options to select from.
By KAREN M.