PetflowReviews of petflow.com

Doesn’t save me as much as I’d like. Received one bag of dog food that ended up being moldy, was sent a replacement but never asked when I would be ready to use the replacement and I had just placed an order the previous day so now I’ve got two huge bags but not necessarily room to store them. Would have been nice if they had looked at my account and thought to ask when they should ship replacement bag.

PetFlow used to deliver in a flash. I’d order on a Saturday and it would be at my house on Monday or Tuesday at the latest. My most recent shipment took several days longer. I will be looking at alternatives next time I need to order

We received just what we ordered, and your selection was impressive. It took longer than I expected to get the food, causing me to duplicate part of my order to feed Scarlett.

Ordering process was great. Spoke with a team member to ensure my dog’s food would ship in a timely manner (as there seems to be a shortage on my specific food). Order shipped and then got stuck for 4 days with no update on when it would arrive. Called and was assured it would arrive next day. Two days later it finally arrived. Sadly I had to go out and buy something else locally given the delay.

Service and Company in general is OK. Problem with this company and several others like it is minimum order to get free shipping. Presently buying food for my cat. Cat will gulp down one brand food today and not touch it tomorrow. Wish I could find company selling cat food a can at a time on line but presently must buy case at a time. A $50 order is usually two cases. I find what I want on this type company and then check Amazon for same item with free shipping. Usually, Amazon has it and gets my order.

Little bit of a bumpy experience on my recent order. I placed an order for Royal Canin kitten food, because it's the only kind of food that my kittens will eat. My usual provider was out of stock, so I placed an order with Petflow hoping to get it right way. The shipping took a little longer than I was expecting. When I placed the order, it was initially estimated for delivery on 4/20. The delivery didn't actually arrive until late 4/22. Additionally, the food seems to be drier than usual–– it's a different consistency than it usually is. The kittens refused to eat it. I opened several cans over the next few days, but all of it remained uneaten. They refused to touch it, so it seems like there may have been something wrong with the food. I went to a local pet care store and got more of the same brand, and they're gobbling it up as usual. That tells me that something happened to the cases that I received. I'm not sure if something happened during shipping or they were stored improperly. All I know is I spent over $100 on food that they refuse to eat. I have 2.5 cases left over, uneaten. I spoke with a representative over the phone, but was told there's nothing that can be done since the food is shipped directly from Royal Canin. Not pleased.

If something is out of stock, it would be nice to know before the order is placed. Not everyone checks their email daily.

I like the inventory of items they have. The only thing wrong is the same with a lot of sites these days. They make it very hard to cancel automatic shipments. It should be easy. Click on cancel the program and it gets canceled. No - You have to make a call and be on hold until you give up waiting. They say click on the live chat icon, that you can't find on the page.