Great service
Fast home delivery. A great selection of the best foods available. Too many e mails!
By Annette
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Fast home delivery. A great selection of the best foods available. Too many e mails!
By Annette
So nice to not have to run to the pet store all the time. Items arrive on time and right to my door.
By Heather
Very convenient. Great service.
By charissa
Have not received order yet. Was supposed to be here Saturday1/7/2012
By Sharon
When I get the email that my order is to be sent there is the option to change my order. The email says to "click here" to make the changes, but this only gets me to their home page with no opportunity to do anything but sign up. After I do this 5 or 6 times, somehow I finally get to my order page and make my changes. It would be less frustrating if that would work correctly or if the instructions were more clearly stated.
By Barbara
The only part I misunderstood was the actual date shipment verses received date based on the info on my account...
By Debra
I like your service very much, but think you should check the shipping address more regularly. I have two homes and sometimes end up with too much food in one or the other. I go on line and change the shipping address for that shipment and the change isn't made. I have asked for the next shipment (Feb 13) to be sent to 125 W. 76th in New York City and hope it goes to the right place this time.
By Tresa
Now i can get my order in two days. That is GREAT!! I just wish the website was easier to navigate.
By TH