PetflowReviews of petflow.com

Love the selection of cat food👏👏 and customer service couldn’t b better. I am still needing to allow for unexpected shipping delays which are understandable. Staff is consistently helpful and crediting me some for the delay which is helpful👍..The quality of food is worth it for my 2 four-legged furries❤️

They have a large line of products and quick response. Wish they had coupons for loyal customers.

I was checking my credit card charges and noticed there were 2 orders within 2 days for a small Yorkie; one of them a 15 pound bag of Fromm and a beef from Vital Essentials. BUT there was also a charge for a Primal pork and a beef from Vital Essentials which I do not recall ordering nor have I ever received it. I use my postal service as a conduit for packages I order so I prefer USPS mailings. However I also know I do not control HOW shippers ship their packages. I asked your rep to credit my account for the order I never received as a small dog cannot consume this amount of food and it would get stale. As I said, I do not recall having ordered the food so I appreciate your willingness to credit my card on file for the non received order. On Thursday September 23 this package was available to pick up. It was written on the package it was received on Sept 20. However, it was not available/given to me on Sept 20, 21 or 22 although I asked if any packages had arrived. I AM SO SORRY. I don’t think Pet Flow made an error or myself. It was the post office who had it “somewhere” on the premises and failed to make it available in a timely manner.

My experience was basically positive. However, my original order had a back ordered item that I was not made aware of. After going online and checking my order to see why it hadn't shipped yet, I saw the back ordered item. I called and the very polite customer service rep explained the situation. She then went ahead and had the items that were available. She also waived the shipping fee since it was now under the amount where automatically waived. I received the items in a few days. I just wonder if I would have ever been notified about the back order if I hadn't checked and called.

Good experience! Prices were reasonable and I received my order quickly. I have a 6lb 15 year old chihuahua who I love dearly. He’s had a few tooth extractions and will likely have more. He doesn’t care for wet food too much so I still get him his Fromm because the kibble is very small. I like that you show kibble size on many products. My only request is to have this feature for more dog foods. It’s very handy. Thank you!

Pricing a bit higher than Chewy. Delivery time a bit slower than Chewy. Had food in stock when Chewy did not.

Ordering was easy.Free shipping key especially ordering cat litter. The boxes used for shipping was not heavy enough to handle the heavy litter. The boxes were damaged but fortunately the bags the litter come in were heavy duty. I did email customer service about tracking and they were very prompt in responding. A call would have been saved if the tracking number provided to me gave me the information that customer service had to figure out.

I wish I could have gotten my order sooner. I had to get another bag from another competitor. Speed up shipments.