Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I usually buy Fromm for my puppies so I took advantage of the groupon for this website. I noticed the selection was little and the prices including the shipping are higher then the store I go to. The shipping was fast and great. If the website would offer free shipping on all amounts over $14.99 i would defiantly buy from them.
By 2 Dash M.
wish they had more cat toys - but for an online pet website - this is GREAT
By Kristin
Pet floe's order was complete , only it took 4 days to get here so, I have to make sure I have enough kitty food and snacks to last. I do wish they would send me an email when they send out my order. But, an easy way to get food for my boys, and the price is right. I'll keep on using Pet Flo for sure!
By Alice
I was so happy to find a groupon to learn about petflow.com, and finally get to try EVO food for my cat. It seems you can only buy it(in my area, at least) online, so I was glad to have a discount for my first time. Very FAST service!
By Amy
good service and prices but I don't care for your pushing your auto. delivery..I only want to order what I want to order what I want it.auto. delivery is not for me.
By Alan T.
Would have given PetFlow 5 stars if they had not shipped me the wrong item. I ordered 3 Cadet Gourmet Bully Stick Natural Dog Chew Treats in the 6 inch option for my 6.5 lb Pomeranian. I received 3 in the 12 inch option. The items were inexpensive, therefore I felt returning them would be more costly than the item itself. Needless to say, these will go to waste since my little dog can't really enjoy them.
By Claudia G.
I used a Groupon so even with shipping, I save $12.00. And the delivery was very quick!
By Joy S.
I do like petflow. I wish desperately there were a way to order food in days rather than weeks. I either have too much too soon or too little.
By Ellen Anne E.
