Great job
Great job. All good
By Mad
Response from Petflow· Nov 6, 2025
Thank you for the great feedback! We’re happy everything went smoothly with your order.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Great job. All good
By Mad
Response from Petflow· Nov 6, 2025
Thank you for the great feedback! We’re happy everything went smoothly with your order.
Love those stuffie launchers! Great for grandchildren 8 & 5 to play with their new puppy!
By Suzanne T.
Response from Petflow· Nov 6, 2025
That’s wonderful to hear! We love that the stuffie launchers are a hit with your grandkids and their new puppy.
Petflow always has my dog's favorite food in stock and ready to go. I get emails right away to let me know that they've received my order and are getting it ready to send, and also when it's on the way. Always receive my orders within 2 days. My border collies are always happy to see their Petflow orders show up!
By J. H.
Response from Petflow· Nov 6, 2025
We’re so happy to hear that your border collies love their Petflow deliveries! Thank you for being a loyal customer.
Someone stole my order and petflow sent another order right out and refunded me for one that was stolen. Top notch customer service. Thank you petflow
By JEANNINE T.
Response from Petflow· Nov 6, 2025
We’re sorry to hear your order was stolen but so glad our team could make it right quickly. Thank you for your kind words!
My deliveries are always on time and if I have to change something they are always there to help. Very happy with my experiences!!!
By Traci P.
Response from Petflow· Nov 6, 2025
We’re so glad to hear that! Thank you for sharing your experience and for trusting us with your pet’s deliveries.
Always delivered on time
By Renata K.
Response from Petflow· Nov 6, 2025
Thank you for your feedback! We’re happy to know your orders are arriving right on schedule.
Fast delivery, fair pricing, easy to navigate website.
By Anonymous
Response from Petflow· Nov 6, 2025
We appreciate your kind words! It’s great to hear that you found our service fast and easy to use.
Petflow saves me time and money, the convenience of delivery is beyond words. I’ve been being from Petflow for years and love the convenience and customer service, definitely top notch and highly recommended.
By Ana
Response from Petflow· Nov 6, 2025
We’re so happy to hear that you’ve been with us for years! Thank you for your loyalty and for sharing such kind words.