Good service but not a liked product.
My cat didn't like your brand of food. Sorry but she is finnicky.
By Lorraine P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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My cat didn't like your brand of food. Sorry but she is finnicky.
By Lorraine P.
The selection is great, the service is great, the pricing is good. But I feel that customers who lock-in to scheduled deliveries should have the benefit of a discount also. A lot of us are on fixed incomes and could use it.
By Fred
I found petflow through a fellow feline breeder. I was amazed at how quickly I received my cat food, even on a Saturday!!! I REALLY wish they had a breeders program, where us breeders who use a LOT of food, could get a discount on the quantity we have to buy. Great customer service! Love not having to lug bags from the store!
By Cathy
Was able to get a discount for my order and it arrived promptly so thumbs up
By vojdan
We get prior notice of shipment so we can delay a week if necessary. Once shipped, the pet food arrives timely. One concern is that the 45lb boxes are usually cracked and the packing tape is damaged. It looks like the shipping boxes could be heavier and/or reinforced or sealed better. That said, there is never any damage to the actual contents of the box. Overall very satisfied with recurring deliveries.
By Anne
Nice experience with this company, only concern was their couponing had tricky wording to the advantage of the company, not the customer.
By Michael
So when you go to the pet store yo always end up picking up that cute toy or something that is on sale (because you are saving $$). Well you really save $$ by having it delivered, you save on time, gas, and most of all impuse buying.
By Nannette
Wow! Great dog food, my dogs just love it. The only problem I can see is that the canned dog food is supposed to be with gravy and there is no gravy. Delivery is exceptionally fast.
By Marilue