Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I'm hesitant to do auto ship generally. What if I need to adjust either sooner or later? What if the shipping takes too long? Easy to use and adjust. The only improvement I'd ask for is easier to find auto orders, it took a moment.
By Robyn
My latest PetFlow order arrived in one day's time and was on my side porch where I could easily bring it in the house. That was a good thing because the box was getting a little beat up and if I had had to carry it too far, I think it would have fallen apart. Otherwise I was very happy with the service and the complete order.
By Margaret
My first order was submitted a week ago and I received my order within that week. I am not sure if it was my fault or PetFlow's fault that my order was delivered to my "billing" address instead of my "ship to" address. So I revisited my information on PetFlow's and made sure that the two addresses were correct and next time as I do plan to reorder, I will be sure to see how that is handled. Other than the confusion with the addresses I am very well satisfied with PetFlow and appreciative that they offer this service!
By Christine
In the begining there were issues with the box being too heavy and abused by the shipping company. Pet Flow always made it right, whether it was shipping a new order or crediting my account. Overall I'm very happy with the service :)
By Tina
its so nice not to lift 40 pds.bags
By annette
Recent price increase gave me pause, but still a great deal.
By MICHAEL
I'm able to find the best chow for my Teddy Bear at PetFlow. I'd never bought canned dog food before and thought I'd try it. You should see the way my 135 lb boy dances around when I say, "Chow, Chow time!". Teddy Bear loves the Newman's Own Organics. He eats a combination of Newman's dry kibble and wet canned food twice a day. Ordering is easy and the prices are good. The only little glitch I've encountered is that often some of the cans get scrunched in shipping. Thanks PetFlow!
By anna
When I was checkin out petflow.com, I could not fin anywhere what the estimated shipping or arrival date would be. I ordered my food on Saturday, so I expected it either Monday or Tuesday because all the reviews I found said it only took 2 days. I had to go out and buy a 15 pound bag of crappy science diet because my food didn't arrive until Friday. I was very disappointed with that. I hope it doesn't take that long every time.
By Kelsey
