Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
The shipping is a tad slow but that's probably because fedex hands to over to the post office at some point. Great variety of items and reasonable prices. Would like to see a more advanced search engine though. Like to separate all natural from not, maybe sort by ingredients or price. All and all love the service. All orders hve been filled correctly.
By Marlene O'Neal H.
I bought Blue dog products because my dog is allergic to regular dog food. I appreciated the timely order sent and received window, I appreciate the great dog products, but am unhappy about the same order being sent automatically however many weeks I choose. I would appreciate being able to order whatever I want whenever I want.
By Elizabeth
I like ordering from them especially for flat rate shipping although occasionally it is hard to find the food I like.
By Ellie
I appreciate Petflows's service. I like that they make it accessible for me to be able to feed my dog the best possible dog food and have it shipped right to my home for a very competitive price. This last shipment for some reason the bag of dog food wasn't sealed properly though. It's the first time that's every happened and I don't know if the air seal busted during shipping or what but it was a little disappointing.
By Lilli
The order was complete a quick... Exactly what was ordered.... I would recommend this service to any pet owner.... however... The box, with having 2 30lb bags of dog food in it, broke as I was bringing it into my home... Not sure there's anything that can be done about this, but, that's my only complaint... :)
By Jeremy
On time delivery, simple process, happy dogs. We live in the mountains and have to travel about 25miles to the nearest pet store for high quality food. This has been a great solution for us and our 3 dogs.
By Lisa
The pricing was good as was the products I ordered. The representative was considerate, knowledgeable and ready to make good on a delay in delivery. I will purchase from Petflow again in the future.
By Ruth
Product was here quickly and was priced about the same as my local retailer. The benefits to me are that I don't have to fight traffic to get to the pet food warehouse to lug a heavy bag of food home. For the same price it was waiting for me at my door when I got home.
By Sarah
