Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Most of the representatives I spoke/texted with, were wonderful. I was disappointed because while waiting for prescription dog food to ship, I was given a few different responses depending on who answered Petflow customer service line. But now I received what was needed - thank you for that
By Trish M.
I appreciated being informed that you were out of an item. I was refunded promptly. I had ordered 2 to take advantage of free shipping. I inquired if I was going to be charged shipping on the one item. It took some time to verify that I wouldn't be charged (thank you) but I was never informed when you will have the 2nd item in stock.
By Pamela
On time when product is available
By VINCENT D.
Great product but I knew that glad I could get it delivered.seemed almost twice as expensive as my local source
By Sherrie
Great product and fast shipping
By Raymond
I have been using auto ship with this company for quite sometime and have liked the product for my dogs. Recently tho the food we choose has been out of stock and this disappointing. Hopefully this will be in stock again soon!
By MICHAEL G.
I like shopping at Petflow, have been doing it for over 4 years and like ordering Nutrisource dog food since they are probably the only ones that carry it online. Lately I've been taking advantage of their 20% discount on Nutrisource but on the negative side my last bag came with about an inch slit on the bag. This is about the 3rd time it happens in 4 years.
By Luis De Los S.
Love Petflow. They have the Fromm brand I want which is hard to find for delivery. I sometimes wish packages would come quicker but last delivery was faster than previous. Good prices. Easy checkout process. Like that they save previous orders. I don’t do automated because i have not yet figured out my dogs’ rhythm of when they run out but nice that they offer a discount if you do that
By APRIL R.
