Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Ordering was easy and my purchases arrived quickly, which is wonderful during these times. I give this site a 3 instead of 5 because I was unable to read reviews on the products I bought. My cats are not eating one of them, and would like to know what other buyers said, or if they added something to the product.
By Penelope M.
Prices are great. Website is horribly slow to maneuver. And while shipping is free,over a certain amount, they dont ship for several days so it took a week to get my food. I'm very used to 2 days at chewy's so just make sure to plan accordingly. They do have autoship so we will see how that goes. Stay tuned.
By Hriznpdles
Using the website was very easy and my cat food was available However delivery was awful. UPS delivered to the wrong address and then the box was run over by that owner. 18 out of 48 cans of cat food were destroyed. Poor service only on the delivery.
By Tina W.
We use auto ship for most of the products we buy online. I found Pet Flow's auto-ship program to be extremely difficult to manage and no longer use it. As a result, I often buy pet products from other suppliers. We have 12 pets and buy a lot of pet products!
By JAN M.
Delivery was delayed 3 times. Said 2 day delivery. I got it in7 days. Not satisfied with delivery.
By DOG AND CAT DEPOT S.
good cat loved it
By ROBERT B.
Very slow to ship resulted in poor arrival time. I thought 10 days was enough time, but was wrong.
By SCOTT P.
slow with shipping and handling
By CAROLINE
