Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Okay. Pet Flow is great for bulk foods for bulk prices. I will continue to use it because of the competitive prices. The layout of site is a little bit wonky. It could be easier to navigate, but overall I highly recommend. Its like the Vitacost.com of pet supplies. :-) :-)
By Andrew
I felt it took a long time, and only received part of the order.
By Joy
Be prepared for delayed shipping and no help from FedEx. Once I received the box, the contents inside was great!
By Darla
The mix of things were great though the toys were small and I have a large dog. Can you perhaps differentiate different types of boxes for small vs large dogs? Also, I need to have my box sent to a PO box because that is my mailing address. How can I make sure that happens next time?
By Marie
This is my first time using petflow.com and I must say the service is impeccable. I did have a problem with the order and got one case of dog food instead of cat food, however the rep I spoke to proceeded to correct the problem. She instructed me to donate the case of dog food to a shelter, which I have no problem doing because we support Animal Haven in North Haven, CT. The prices were reasonable and the delivery was very prompt. I would have no problem recommending this company to my pet loving friends.
By RANDALL
I found them through groupon and I now use them for bi-monthly deliveries. The cat food arrives on time and the wellness products are prices below the local pet stores. The shipping is free for the amount of cans I order. Once, the order was incorrect. I just sent an email and they promptly sent out the missing cases of food. Another time I had trouble correcting the order online, but a simple email to them worked. They also had free shipping setup to help Hurricane Sandy animal victims. I think that is great.
By Prithvi
We just received our first box, and for the most part enjoyed it very much. We are a family with three dogs, Simon, nearly 2 yr old terrier mix rescue, Lily, a little over 1 yr puchon rescue (from a puppy mill, who was about to become a breeding girl) and Kola 6 mos old Native American Indian Dog (more than double the size of the two rescues. It was nice that there was something in the box for all. Our only complaint would be rawhide, we do not, have not and will not feed any kind of dry or raw hide in our home. It simply takes too long to digest and is therefore dangerous especially in our big boy! But overall we love it and are looking anxiously forward to our next box!
By Rebecca
I love the convenience of getting cases of canned cat food, and the largest bags of dry food and litter delivered right to my door. I also don't have to worry about the store being out of their favorite flavors. It is a bit more expensive than the big box stores, but basically the same price as the grocery store or pet store. Also, they are great with returns and problems. I recommend PetFlow!
By April
