Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I really enjoyed using the Pet Flow service. However, one of my dogs became ill and needed to go on a strict diet. I couldn't tell from the descriptions what the nutritional information was. So even though there were still products that I thought I might need, I was unable to continue ordering without more research.
By EMILY
Great experience easy good prices
By Vicki C.
would recommend it if you are not in a hurry
By marjorie
I had my dog food delivered from PetFlow for the convenience and because of a bad back. LOL! It saved a lot of carrying and lifting, and it always arrived on schedule. If I needed to call customer service for anything, they were GREAT! PetFlow is a great company!!
By Joyce
It is a great web site to buy LARGE items (30# or more of dog foods). I only have one comment for Pet Flow. I am an Independent RESCUER of ALL animals. I wish your prices were a bit lower on ALL brands of dog foods.
By Louise
One incident of Poor communication on need to renew Rx for dog food resulted in no food for a week.
By Angela
I really love the collar lights for my dogs. Only bad thing is the shipping cost more than the tags! This is the only reason I cant give 5 stars. Otherwise you guys ROCK!!!!
By Rachel N.
The convenience of having pet supplies delivered to the door is wonderful. But I think when the boxes are packed the cat litter is opened intentionally. Once or twice could be an accident or happen during shipping but every time is making me wonder.......
By Sally
