Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
The order process was great. As well-as the returns. My dog food that I ordered came in a package all tore up. Delivery by FedEx which I have issues with with other shipments. From now on I will not be buying anything on line from company's that use FedEx.
By PRESTON A.
I have ordered from them only a couple of times but I received good service and a timely delivery
By Jim
Price is reasonable. Slow on shipping and several of the cans were dented and caved in so will check careful for leaks before I feed my dogs.
By Steve K.
Usually a 5. This was only a 4 as one of the cans was dented.
By Christine
Petflow carries the brands of foods I use for our cat & guide puppy in training. Our Guide Dog School likes us to use Fromm Family foods. Fromm is made in the USA . Fromm brand is not carried by many stores or on-line shops, Auto ship helps me be sure not to run out. Only negative is I find it difficult sometimes to navigate my account, my orders & to change my orders But after I had messed up my order, an on-line chat representative got it all straightened out in no time! Thank You Petflow!
By P S.
I would give it 5 stars, except that the flap doesn't quite close. Otherwise it is a good door for the price that allows my 9-year old Great Dane not to have to stoop as much as he goes through.
By Theresa
Product almost always in stock, good variety of the brands my dogs use. Quick delivery but the packaging always arrives damaged. Likely because it’s just too heavy.
By INGRID S.
Service was good and efficient, price seems a bit high...44 pound bag of dog food was twice the price I would have paid for a 50 pound bag at Walmart, but with transportation down would order again
By WILLIAM A.
