Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Was billed on ship date and package arrived long before expected. At 49 pounds total the shipping box was large enough for order but the package was close to bursting when it arrived. UPS is a trooper tho, as the package arrived more or less intact. Would suggest higher weight rated containers or stronger tape! :-)
By Teri S.
very good products, prices and shipping.. only drawback was seemed like took longer to receive then normal
By Gena
Love the free shipping and the costs are competitive with stores in my area. I love not having to worry about getting dog food each month, it comes to me!
By Leah
When I placed my order with Petflow, I had 7 days of food left for my cats. Even though the tracking # provided stated my order had been delivered (4 days later), it was not placed at my door, as stated. This problem really cannot be blamed on Petflow themselves, it was a delivery error. When I wrote to complain about the mis-delivered package, Petflow did immediately send out a new package, at no charge, and I received it another 4 days later. Unfortunately, from the time I placed my original order and received the replacement I had run out of cat food, so I had to buy a different brand at my local store, which made my cats sick. Summary.....I totally applaud Petflow's customer service and willingness to make things right, but if you only have a week's worth of food left, you might not want to order from this company if there are any delivery issues. I did request next-day air for my replacement ship, but they sent it regular ground. I may give them another try, as they were good to replace my order, but I will make sure I have at least 2 weeks of food next time.
By Heather
I love the website but it could use some better navigational tools. For instance, how about helping people decide which pet food they need? For instance, I feed my cats wet grain-free food. If there were a way to weed out the dry food with grain, that would be most helpful. I'd also like to see more options for high quality food and less of the cheap filler food I call cat candy.
By Lorie
but to keep me interested you need to maintain quality bully sticks under a dollar each for my two monster chewers and free shipping goes a long way towards consumer loyalty. I will keep watching for specials on FB. Thanks
By Debra
I ordered toys for my cat's birthday and got them in 3 days! She hasn't stopped playing with them. Thanks!!
By Robin
I will continue to check out the deals and promotions!
By NANISI
