Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
The one reason I placed an order with this Company was for a specific item they listed on their web site. I had to order another very small item to qualify for free shipping so I did. I was later informed the main item was no longer in stock and never had an option to cancel the other small item I didn't even want to begin with.
By JODI F.
I spent a lot of time with my review. So I will submit but beware you have to accept certain terms and conditions to submit a review. Everything went fine for a year and a half. Our dog needs a prescription diet. Then for the last shipment, they said the order was submitted. Then a few days later, I got a email saying they were out of the product. They had a pending charge on my credit card for more than a week for over $100.00. I called and the girl basically said oh well sorry, that's the way it goes. At this point we were close to being out of food. Our vet didn't have any. So I got some OTC food to mix with what we had left. Finally, I went to Chewy and they sent some within a few days. I can understand that in this day and age, that they ran out of the food, but their service was very mundane. Try Chewy first.
By SUSAN H.
It has taken too long to receive my order. Finally got one of the items, but can't even download the shipping information for the other item. I ordered prescription food for my dog-- something I needed in a timely manner.
By PATSY S.
The app is difficult, I tried to cancel the order and it didn’t work. I am going to stop the pet flow auto matic orders. They are difficult. I had a double order the time before. Too much trouble to change! M Upotn
By Mary
I would usually leave 5 stars, but my pups dog food on several occasions has arrived late - So in result - I’ve had to go to stores to buy the same kibble.
By Seb
Ordered three bags of dog food, one was delivered promptly the other almost two weeks to arrive and when it did one of the bags had opened and spilled kibble all over the box.
By JOSEPH T.
It take too long to arrive to my area.
By RITA M.
I purchased some hard to find puppy food because no stores in my area carry it. I found it in stock with PetFlow. I ordered it and they use FedEx as their shipping carrier. I have had numerous problems with getting my packages late via FedEx. I emailed PetFlow to give them some feedback about FedEx. I have not heard back from them. I am not faulting them for FedEx’s slowness, I only reached out to them so they would be aware that some customers experience slow shipping times with FedEx. Unfortunately I will not continue to order from websites that ship via FedEx. I will transition my dog to a food I can readily purchase in stores.
By Carol
