Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Ordered some treats for my girls. Its nice that there is one rate shipping however the intial get you in to the door price is just that I won't see those types of deals again
By VICTORIA
My spoiled rotten box for cats arrived and I was really exicted. When I opened it I discovered three things of different kinds of wet food, a packet of treats, a thing of cat grass to grow, one toy, and a necklace. The necklace was my biggest disappointment. I ordered this box specifically to have toys and treats for my cats come. Not a cheap silver necklace that says "meow". I will be giving this to my mother-in-law, who MIGHT wear it, but I would never wear it myself. Based on the previous boxes that I've seen online and in videos I was expecting several more toys, so I've got my fingers crossed for next months. My kitties sure did love the treats and wet food though!
By lauren
dogs really loved the buffalo ears too, however, one of the 3 was smaller than a pigs ear, or a great danes ear. oops. one of the puppies got gypped.
By SABRA
My dog likes the Bully Sticks.
By Wayne
Items arrived fairly quickly. Puppies loved the duck treats and the Pet Corrector is AWESOME! No more barking at everyone who drives down the street!
By DEONNE
Love the prices and convenience of this store. But shipping takes a week so plan accordingly and have a back up if you run out before it comes.
By NANCY
I ordered dog treats, toys and cat treats from PetFlow. I'm happy with most of their products. Good sale prices and fast shipping. However sometimes the website function properly. For example, there are items in my shopping cart that I didn't order. I ordered several squeegee toys from the site. One of them doesn't make any noise which is useless. My dog won't want to play the toy. It would have been nice if they tested their toys before shipping them out. Also the cat treats I ordered were out of stock. Even though i received a refund for the treats, it is disappointing for not getting the items that I ordered.
By Laura
I ordered several items that came to me as predicted, but one item did not work as it should have. I contacted PetFlow.com via email and within 24 hours I had a response. The item that was defective is being reshipped to me with a apologies from PetFlow.com for the inconvenience. They have been very nice about the whole issue and aside from that little hiccup, everything has been great with this company. They are easy to work with, kind, courteous, and efficient. I will definitely do business with PetFlow.com in the future!
By GAIL
