took longer than we thought
took longer than we thought, but it was ok but everything was good
By NEIL R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
took longer than we thought, but it was ok but everything was good
By NEIL R.
Though my order was sent to the wrong address the company made it right by resending the product to the correct address quickly and without a hastle
By Jerome L.
I have discovered petflow to be a resource to depend on. The last shipment of the blue wilderness (Turkey) of which I usually order the 2 pack of 24 5.5 oz cans @ $60. free shipping included was received minus 1 carton. A quick call to Petflow with no hassel resolution was what I expected and remarkably, that's what I got. I look for dependability and honesty when it comes to doing business and that is what Perflow is all about. Thanks for being there.
By RICHARD B.
There was some confusion about what and when my order was to be shipped. After a few messages my order was delivered and all was well.
By Ktrekker
Great competitive pricing. The only complaint is they make it difficult to cancel existing programs. You have to place a phone call in order to do this. They do not make it possible online through your account.
By Rudi
Shipping was not as quick as it said, but once I called them they looked into it they made sure it went out that day
By TAMMI B.
Easy online ordering. Usually has what I need. But doesn’t ship as fast as other companies
By Dobermom
My order did not arrive on time and my puppy was getting low on food but their customer service was friendly and willing to do whatever to make it right. I appreciate the customer service and how easy it was to connect with someone through text to explain the issue.
By A C.