Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I bought the one cup bowl, it's a little smaller than I expected, but does hold one cup of food. My dog gets very frustrated with this new bowl, but I think he can actually taste his food a little now so I'm happy with it.
By BETSY
Packaging not the greatest
By PAUL
I received more litter than I thought I had coming. Now I'm afraid to order either litter or food because we can't seem to keep the orders straight.
By Wenonah
I purchased the pet corrector which releases loud burst of air to stop pets bad behavior ex: barking, jumping it does work for my sisters yorkie she used it once & now all she has to do is show her the can & she stops ! I have 2 Jack Russell's which r a little more stubborn but will keep trying to get them to b intimidated by it.
By CustomerJanet
My first order didn't go thru and by the time I realized there was an error they were out of stock on one of my items...but I was very pleased with the items I recieved.
By SusieQ Dog R.
I still waiting for some bully bones to arrive.I called costumer service who told me the box got destroyed in Orlando and it was on it's way back to them.So they sent me another box.That was 3 or 4 days ago and it still isn't here yet.I have never had a problem before with the shipping.Something must be in the air.Only kidding.Now I signed up for one months delivery.That may help.I have 4 dogs and they are waiting by the door for their bones to be delivered.
By Sheila
They get it right and on time. There good prices and shipping is free one of the things other sites don't have
By William
I was pleased to find Pet Flow had free delivery on dog food as long as the total is over a certain amount. The price for the food is competitive with my local pet store and free delivery makes it convenient. I didn't give them 5 stars because I find their selection of toys and other accessories limited. Since I usually have to order something else to bring my order to the minimum for free shipping, I'd like to see a wider selection of other items.
By ANDREA
