Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I love shopping the timed-deals, I feel the pressure, enjoy the decision making, and especially enjoy the savings. My dogs appreciate the pressure too, since it means they get goodies all the time - lucky buggers. I've generally been happy with items received and the prices paid.
By Chelsey
my new puppy loves the skunk toy. played with it right away. still dose. one of my 4 cats loved the box to. and took a nap in it.my cat and pup chase the laser light a over the front room. very funny,they are.
By BONNIE
I was able to buy Royal Canin prescription cat food by having my vet fax them a prescription. Then the food is delivered to my home. Easier and less than a trip to get it from the vet. My only criticism is that there was no tracking code given so I didn't know when it would arrive, but it was delivered in a couple of days which was great!
By LISA
I rec'd my order on time, in good condition. #1 is a bowl that slows down my puppy's insane wolfing of his food. Ummmm..he isn't impressed, but I am. #2 A stainless steel (feels like tin, not steel) water dish. Well.....advertised as 64 ounces. A sticker on it says 64 ounces. It is VERY light so the sticker can't possibly mean it WEIGHS 64 ounces. It only holds 3 cups. When I went to school (Yes it WAS a different century), one cup equals 8 oz. And 8 x 3= 24, not 64. Poor product description. It would cost me more to ship it back. So I'm not real happy. Maybe he won't chew this one to pieces. :/~
By CINDY
I really don't like the huge boxes you send items in. I think they could be smaller. That is my opinion and I have expressed it to you before. Thank you for considering saving some cardboard!!
By Carol S.
My dog simply LOVES the treats i bought for her and she also LOVED the skeleton outfit i got for her. In fact, it arrived in time for her to go to a doggy halloween party!
By PAMELA
very satisfied with my service!
By CATHY
My golden retreiver likes everything I purchased, especially the chewy bones.
By LOUISA
