Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
It is so easy to order online. The thing I love the most is not making an extra trip to the pet store and carrying out heavy items. It is great having it delivered to my door. I have found the prices to be less than pet stores. Pet food is fresh and arrives without being broken.
By SHERYL
Macy, my Soft-Coated Wheaten Terrier loves her new treats. We opened the last box on the floor and she grabbed a curly looking stick before I could get anything else out. She seemed to know the box was for her. With all of the hype about food coming from China, I feel good to know that everything is made in the USA and good for her. I would have given you 5 stars, but it took a long time for delivery this time.
By ILENE
I liked the variety of available products, and I will order more in the future.
By HAZEL
I have been telling my friends about the dirty dog mats that I love. My Collie always puts his left paw in the water dish when he drinks and even though I have a throw rug under the dish he gets water all over my kitchen. I was constantly wiping the floor. I no longer have water all over my floor. Even though the dirty dog rug is smaller then the rug I had before it catches all water from his paws and my floor stays dry.I love it and am very glad I bought two. One for under the water dish and one by the back door.
By OLGA
good value for the money on most items.
By KATHLEEN
I thought the site is easy to use and had a lot of options. My only issue is that the prices were not cheaper than in a store and if I did not have free shipping I would have spent more...
By KATE
Your shipping was fast and everything was in the order. The one thing I did not like was that we had a minimum amount we had to spend before you would accept our order. Sometimes I have looked at your site and have gone somewhere else because of this. I do like the dishes and light tags that I purchased.
By Sylvia
I love the products and prices (so do my dogs!). However your delivery setup is terrible! Your delivery dates are not accurate, you cannot figure out when you will finally receive your order. It takes so long, and is so frustating waiting on unknown delivery dates, I really do hesitate to order. Mike
By MICHAEL
