Price was good but canned food was not packaged well
The 2 cases of canned food were packaged poorly and 5 cans were heavily dented
By KENneth
Monday, November 9, 2026 · Customer reviews of US businesses
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Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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The 2 cases of canned food were packaged poorly and 5 cans were heavily dented
By KENneth
I was glad to find a source of Eukanub dry cat food after our local pet store stripped carrying it. Petflow's price was fair and my order was promptly shipped.
By BARBARA
Website is easy to navigate, prices are very competitive, and the shipment arrives fast! It's always fun to receive presents for the kids!!!
By JBrown
I love the variety of product, the free shipping over $50, the regular discounts.. I will stick with Petflow and I always recommend to friends.. The only thing that I think could be improved upon is the website speed.. It bogs down whatever machine I'm working on. I regularly use Amazon, Zappos and other retail online stores and I do not experience the same lag and general slowness. I would be more likely to browse for additional products if the site was quicker.
By JALYN
Petflow's prices are comparable, and with a sale or coupon they are the same as other retailers. Shipping was free which I love and items arrived quickly. Website was easy to use. I don't use Facebook so I wish they didn't rely so much on it. Perflow's food cans arrived unscathed. Not sure if it was just a bad delivery person with a previous Petco order but every single can was dented.
By sprytgrrl
The bully sticks are smelly, but my dogs love them. I am concerned about the amount of protein in them since our older dog isn't supposed to have a lot. Ordering was easy and service was great!
By URSULA
The deal on our premium dog food was excellent! Cheaper than my local boutique store. Only issue is one of the bags broke open during delivery, but everything was still contained within the box.
By ELIZABETH
Over all the 11 cases I ordered were fine. But one box was packed poorly. 2 cans of food were crushed, as thou someone ran over them. They were packed in the case inside the shipping box, and the shipping box was fine. So it happened before the cans came to me, and someone sent them that way anyways. "Shaking head", in dis- belief!
By Kathy B.