Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
My dog food orders have always been delivered promptly and with excellent communication. Customer service has also been helpful when I have needed them.
By carol
Response from Petflow· Nov 7, 2025
Thank you so much for your kind words! We’re thrilled to hear your orders arrive promptly and that our team has been helpful when you’ve needed support.
PetFlow offers the lowest price for NurtiSource dog food and the convenience of automatic deliveries is a relief. It’s been a little tricky for me to determine the correct number of weeks but that’s not their fault, it’s my responsibility. The food always arrives as scheduled, well packaged. Thank you PetFlow!
By NANCY B.
Response from Petflow· Nov 6, 2025
We’re so glad to hear you’re happy with your deliveries and pricing! Thank you for taking the time to share your experience.
It's so convenient for me to have my cat food n dental treats delivered. Also the prices are great.
By Nancy
Response from Petflow· Nov 6, 2025
We’re so glad to hear you’re enjoying the convenience and value of your deliveries. Thank you for trusting us with your cat’s favorite food and treats.
Ordered my usual dog food and some cat food and treats , everything arrived in a timely manner . Very easy
By Candace Nau G.
Response from Petflow· Nov 6, 2025
We love hearing that your experience was quick and simple. Thank you for your kind words and for choosing PetFlow for your pets’ needs.
Very reliable delivery of regular dog food shipments.
By Jessica H.
Response from Petflow· Nov 5, 2025
Thank you for your kind words! We're happy to hear your deliveries have been reliable and we appreciate you trusting us with your pet’s food needs.
I could count on fast delivery, quality product!
By Carol K.
Response from Petflow· Nov 5, 2025
We’re so glad to know you’re pleased with the quality and quick delivery! Thank you for being part of the Petflow family.
Able to make adjustments is a big win for me.
By Edward M.
Response from Petflow· Nov 5, 2025
We love hearing that! Flexibility is important, and we’re glad our system makes managing your orders easy. Thanks for sharing your feedback!
Always delivers on time. Product is fresh. It is very helpful coming right to my door. Been with them a very long time.
By Leah H.
Response from Petflow· Nov 5, 2025
Thank you so much for your loyalty and kind words! We're thrilled to hear your deliveries have been consistent and that your pet enjoys fresh products right at your door.
