Ran out quickly, but treat product and service
Dog mats are great, but couldn't order the size/color we wanted because they ran out in a few hours...Great product though, and shipped very quickly!
By BRACA
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Dog mats are great, but couldn't order the size/color we wanted because they ran out in a few hours...Great product though, and shipped very quickly!
By BRACA
great service good prices fast delivery
By HOLLY
I've generally been pleased with the products, prices and service from PetFlow. What keeps me from awarding the fifth star is the fact that every time I order cat food I am harassed to make it an automatic delivery. Getting past this takes several steps and makes for a bad customer experience. If I want automatic delivery I know how to set it up. The site, and the experience, would be improved by giving me the option not to be asked about it again.
By MARY
Navigating through the overwhelming amount of product and through the checkout process can be somewhat stressful. However, the great products available at reasonable prices and the great service makes up for it.
By Copper's M.
The only problem I had was that some products were near their expiration dates for freshness, but your representative kindly credited me for those.
By LYNN
My fur babies just love these all natural bully sticks
By FRANKIE
It took a little longer to get my order than I anticipated, but nothing unreasonable. Customer service was very helpful and attentive.
By T. R.
The cans really worked. I have only had to use it a couple of times and my dogs hardly ever bark.
By RHONDA