You get what you pay for.
Collar lights-1 worked, one didn't. Dog food is a new brand to try.
By EILEEN
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Collar lights-1 worked, one didn't. Dog food is a new brand to try.
By EILEEN
The pricing was really good on the 120lbs of food we bought. Had a problem with the order and customer service was great to work with. The bad part was they shipped some flashing dog tags in the same box with 2-30lb dog food bags. Two of three of the flashing dog bone collar lights were broken and they actually sliced the one bag of food open.. Would have been nice if they padded these or shipped them separate. We lost two lights and a few handfuls of food over it. Rest of the process was super.
By TINA
Quick delivery, great prices and have yet to find something my dogs don't like!
By CHRIS
I was really looking forward to getting my new food. Got a refund instead. Very quickly I might add but why didn't soneone contact me and ask if something could be substituted? Another flavor? I'm sad. Rosie 90 lb Lab mix I'm a rescue. I found my forever home
By ROSIE
Have tried numerous times to order "Nutro Natural Choice Indoor Senior Dry Cat Food" 14 lb, but receive message " this product is currently out of stock." Could you add a feature to notify customers when it is available so I won't have to keep trying to order it every day? Thanks, Al
By Alva
I found this site looking for a better dog food for my two pups. They have all the major brands and at a pretty reasonable price. I wish there was an option for free shipping to members instead of having to spend over $X amount or to have auto shipped. But I have purchased from them twice and items arrived very quickly. Will use them again.
By LORETTA
I enjoyed looking at the site, but the pictures made everything look way bigger than it was. I bought my dog a big ball, but he demolished it in 5 minutes. Another toy I got him he chewed through in 2 minutes. Although I am considering getting the dog mat that catches the wetness and stuff. I will continue to shop her for things, just probably not toys.
By TIFFANY
The pet flow website is easy to use and the delivery was super fast!
By Lisa