Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Great service
By MARLENE B.
Response from Petflow· Nov 20, 2025
Thank you so much for the kind words. We are happy to hear you had a positive experience with us. Our team tries hard to make things easy for pet parents, and feedback like this truly means a lot. We appreciate you choosing Petflow and we hope to continue delivering great service for you and your pet.
I like that I can view my past orders and repeat some products; website is easy to navigate
By NANCY R.
Response from Petflow· Nov 10, 2025
We’re glad you find the website easy to use! Thank you for sharing your experience and for being a valued member of the Petflow family!
food arrives on time and making changes is easy has the products I need
By john 2.
Response from Petflow· Nov 10, 2025
It’s great to hear your orders arrive on time and that managing them is simple. We appreciate your feedback!
Fast service.
By Customer with good H.
Response from Petflow· Nov 10, 2025
Thank you for your kind words! We’re happy to know you’ve had a quick and smooth experience with us.
Love my auto ship program to keep my supplies ready when needed. Great that they send you a notice reminding you of the auto ship and make any adjustments necessary. Recommend.
By Sue
Response from Petflow· Nov 10, 2025
We’re so glad to hear that you’re enjoying auto-ship! It’s great to know the reminders are helping you stay stocked up, thank you for recommending us.
Always great service and shipping is always on time
By DONNA H.
Response from Petflow· Nov 7, 2025
Thank you so much! We’re happy to hear everything arrives on time and that you’re pleased with our service.
All orders are delivered accurately. All changes to orders are made. Great to get home delievry of heavy bags of dog food
By PM
Response from Petflow· Nov 7, 2025
We really appreciate your kind words! It’s great to know you can count on us for accurate orders and reliable home delivery.
Pet flow ships incredibly fast. Reliable company with quality products.
By SARAH C.
Response from Petflow· Nov 7, 2025
Thank you for sharing this! We’re so glad you find our shipping fast and our products reliable.
