Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
When I finally did receive my order the dog treats that I ordered were "crushed" and just crumbs! They were sent in a filmsy bubble wrap enveloped and it was no surprise that were not in one piece. The postage was outrageous and to have my dog treats in crumbs makes a very unhappy customer. I won't be order from this company again and I will let friends know of my disappointment with my shipment.
By Christine A E.
I order a petflow tee shirt two weeks ago and still have not recieved. Not very good people.
By Deborah G.
Billed twice and still not fixed
By Michele
the one light up dog tag i received doesnt work
By rita B.
The only reason I purchased from this website was because of a Groupon deal. I will never shop on this website again, even if I see a Groupon and/or coupon. The order was place at the end of June but would only allow me to select 7/2 to process. It is 7/12 and I have not received my product. I check the tracking number daily, and although it is Fed-Ex, it now says the post office has it and it will take two more days??? UNACCEPTABLE! Horrible horrible horrible!
By Angry
I got the lights did not work. The batteres are died not happy. Now I have to go find batters for them.
By Tim P.
Can't get prices can't order
By Lana O.
My comments are listed above.
By LA
