Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I would give 5 stars but I had several issues with the website! I’m sure it’s working through the kinks! Technology is great until it doesn’t work. I will say the online chat was on point with helping. I think I was actually texting with a real human and my technical issues were solved. Shipping was super fast! Overall, I was completely satisfied and will order again!
By DAWN M.
I'm satisfied with the food but you need to use stronger boxes. I order 30 lb. bags every month and they are always opening and falling apart.
By BEVERLY D.
I love my dog's new collars. They are nice and strong, and very reflective. I measured their old collars and ordered what I thought would be a perfect size for them. Unfortunately, the collars are too big... by alot. I'm hoping there is something that can be done to correct this matter.
By Joy to the W.
The website was easy to use. I like the prices of the cat food. And I also like the discounts you offer.
By JOSE D.
We go where Fromm dog food is. We move a lot, and (so far) have never had an issue receiving our pet food and supplies from Pet Flow. The ordering process is easy and the site has everything we need for our pets. The only reason 4/5 stars is that there is no rewards program… otherwise, (as long as they carry Fromm) I’m a loyal customer.
By TnE
Convenient and prices are very good. Wish the shipping was a bit more urgent but will shop with them again.
By JOHN H.
One thing I really love Petflow is they always have their products available. I don’t get a constant “on back order “ like many other mail order purchases. I also appreciate the occasional discounts offered to regular customers.
By WENDY G.
You're really great
By LEE B.
