Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Always happy to get your bully sticks as they keep my little yorkie and maltese girls entertained and occupied better than anything else. They don't need to be shipped in such a large box though. Also, they are sure smelly. Will still order them. Thanks.
By Customer
order arrived quickly but was disapointed with the bully sticks. supposed to be premium but were not. will not order again
By Brian M.
I wanted to get the red, and it said they were available, but when I put one in my cart, clicked to check out, and it'd be gone, with a note to say it was removed, not available. This was frustrating, but I got the brown instead and love it.
By HAYLEY
Cocoa is a pickey eater and treats too. So far she loves all the products I have ordered for her. She especially loves her pork pizzle twist treats.
By Sara K.
Mostly, the service is great, everything arrives on time. BUT, twice lately the package has been left at the back door of a neighboring business, and only by accident did they find it and let me know to pick it up. If I have to do that, I might as well just buy it at the store. The whole point is not to have to lug bags in and out of the car.
By Don S.
Product was what I expected and the price was very good with the discount coupon I used. It was packaged in a very small envelope. It was squeezed into it and sticking out when it arrived. Should have just had one size up and it would have been perfect.
By Jean J.
Not so far in the past I owned and operated an upscale, all natural Pet Food store. I spent hours every week checking all foods and treats on the FDA Recall Lists and all publications relating to pet foods and products. Since closing my store, I have been fortunate enough to continue providing the same foods for my dogs thanks to Pet Flow. Products arrive promptly and in good order. I'm a fan!
By Janet K.
I needed food with end the week but some how the order didn't go thru and I had to call to get it shipped.
By Customer M.
