PetflowReviews of petflow.com

I purchased two of the blow out led light for my dog collar. Neither on works. I have no idea if they can be replaced. Or how to go about it. I put them on my dog and all he has to do is walk and the lights shuts off. Both of them shut off as soon as he started walking. I'm very disappointed .

I ordered two pet lights for my dogs - one turns its self off and the other the battery was dead after one use.....

I will NEVER order from here again. A good 1/3 of the canned goods I ordered were incredibly damaged. I felt like I was sent seconds. These cans were not necessarily on the outer side of the case; alot were right in the middle of the case with undamaged cans around the damaged ones. Tell me this was not done on purpose!! Also, the cardboard cases holding the cans were not at all damaged, just the cans. I did receive a credit for the damaged goods, but from now on, I'll take my money elsewhere.

I was very disappointed. I had ordered 40 ibs of dog food and a treat for my dog. The dog food came but not the treat. When I emailed and asked about it, I was told that they didn't have the treat in and took it off the order and just sent out the dog food. I paid for the treat and never received it. Never did I have a problem with any other company like that.

Never again will I shop Petflow .

The order we received was short shipped. At first I was impressed by how quickly someone explained what happened, but when the balance of the problem was still not addressed after repeated emails I am very disappointed. I still don't have the product or the refund it's been 2 weeks. Do not buy from Petflow.

I ordered several items during the week of Cyber Monday. That Thursday I received a message stating that 11 of the 14 items I ordered were on backorder and that my entire order would ship when they were back in stock (approx 5-7 days). I received a shipping notification on December 5th. When my order finally arrived on the 15th, only 7 of the items I ordered were in the package. There was no packing slip or explanation on why some items were missing from the package. When I log into my online account, the missing items have been removed from my order entirely. I never received any notification that those items were not being sent or that they were being cancelled from my order. I posted on their Facebook wall concerning this and someone replied with the head of customer service email address and told me to contact him directly. I did so on Monday and I have yet to receive a response. I am highly unsatisfied and disappointed with this entire experience. I had to find last minute replacement gifts (all costing me more money) since I did not receive all of my order and the lack of responsiveness in this matter is completely unacceptable. I will not be shopping here again. Ever.

Petflow could be a really, really great service if they'd get their website problems and their order fulfillment correct. It's easy to set up a Flow (their term for a periodic order) but modifying it takes way too many steps and a lot of times, their website crashes in the middle of me adding an item or changing my delivery date, and prompts me to go back to the very beginning. Extremely frustrating. I would have to call them every time I wanted to make a change, and I was told that their website was having issues. Every day? I've been a customer for over a year, and the rate at which I receive the correct items in my orders is at around 25% of the time, which is dismal. Once, I was sent dog food instead of cat food, and the box had someone else's name and account number on it. The shipping address label for my order for cat food went on someone else's order and I got her dog food instead. Then, I was sent cat litter two weeks after I'd canceled the order. Then, after ordering the same prescription cat food for a year and a half, suddenly Petflow decided they had to reverify the prescription with my vet. I was told that Petflow was doing this with all their customers with prescriptions. Which is okay, but it took them over 10 business days (and 3 emails and several phonecalls from me) to finally call my vet, who was more than happy to verify the prescription, as always, was prescribed for the rest of my cat's life. In the meantime, because my cat ran out of prescription food, I had to hunt all over town to finally find a pet pharmacy who was able to special order the food and have it shipped overnight to their store at considerable cost to me. Worst of all? When Petflow FINALLY sent the cat food ,I was sent one case of the correct prescription food and 2 cases of another prescription food that my cat couldn't eat. I had to wait yet another week for them to send me 2 replacement cases of the correct food. For a company that prides itself on convenience and ease of ordering pet food and supplies, they sure make it as difficult as possible for me to keep using their service. I have switched my order for my cat's prescription food to the local pet pharmacy, who has begun keeping it in stock. I'm sorry to say that I cannot recommend Petflow because of their repeated errors.