PetflowReviews of petflow.com

took too long to receive my order. had to go and buy additional food. asked to have asap. also wrong food was received. i will not order from this company again

Eleven days and still no order. Delay...delay...delay..

We have been loyal customers for many years. This is the 2nd time that our order was extremely We rely on a time when our pet food comes and it came a full 2 weeks after we ordered it! I called and was told that some of it wasn’t in stock. I mentioned that it would have helped tremendously if we knew that before we ordered it. I was told that the company does not do that. We are done with this company and will go elsewhere.

I had ordered a medication for my pet, then was called by them to say my vet required a visit before issuing the prescription. So I went to another pet retailer to save money. About a week later I receive an email from pet flow saying the prescription is on its way. When I called to say I didn’t need it their attitude was too bad we sent it, no refunds no returns. Over a hundred dollar prescription. Really the worst customer service I’ve ever encountered. Will never use them again.

You charged me $80 for a bag of dog food but never shipped it and never communicated any issues with the order.. I had to contact customer service who told me the order was cancelled due to the item being out of stock (yet when I looked online it was still listed as in stock..). The person who cancelled the order never refunded me the money so then I had to waste my time and reach out to customer service AGAIN to get my money refunded. Absolutely atrocious customer service. I’ve used petflow auto ship program for 10 years for my dogs needs and this made me switch to a new business.

Bad technical support, more like no online technical support at all, no customer service over the phone. Please close my account.

I have yet to receive cat food order placed on 7/6. Per tracking as of 7/18, Fed Ex hasn't been told to pick it up.

The warehouse is 90 minutes from my house and it took a week for me to receive my order. Chewy has my order to me the next day sometimes. I know 4 people who placed orders thru the referral link I was given and no credits are in the account