PetflowReviews of petflow.com

I was looking forward to seeing my dog in his new bed. This comes in several different designs. I ordered the whale. However much to my dismay I received an email stating that this design was backordered and not shipped. My account was credited the amount. I was not asked if I wanted a different design. So very, very disappointed.

when i received my first shipment of wet cat food by the case i gave some to my cats and immediately they were throwing up their food. i went to smell the canned food and saw that the can was old as heck. i want to let petflow know immediately that i have paid a great deal of oney and i want my pets to be treated with respect and not served old food.

I ordered a 16 lb bag of friskies for cats - it was $19.99... I have five cats and four dogs -my son said I paid too much as it was $11.99 at Krogers and less at I brought a sixteen pound bag of friskes for cats for $19.99 from you - I have five cats and four dogs - living on social security - I found most of your prices reasonable and no sales tax and delived to my home is convenient. My son said I paid too much as it is sold at Krogers for $11.99 and Walmart for less. I bet him $5.00 dollars he was wrong as there could not be that much of a price difference. On senior citizens day he took me shopping as normal and then showed me the bag - he was correct plus I would have gotten an extra 10% off. I called your company and told them that there was too much of a difference in price - even a $5.00 credit would have made me happy. I worked in sales for 30 years and I never lost a customer - and I worked with million dollar contracts and I treated the person who may have only bought $100 the same as a bigger customer. Never lose a customer for bad service especially when you are wrong as that could impact a hundred more customers....would I recommend you no...Angies list is a great equalizer - we live in an electronic society remember that....You lost five different orders due to that policies and believe me bulk buying does not impress me as an excuse especially when that is that much of a price difference............

I ordered food that was prescribed by my vet. Pet Flow faxed a form to get verification and when my vet did not respond, Pet Flow did not follow-up. A week later I went on the website to find out why I had not received the food. I had to then call Pet Flow to get an answer. I was told that the vet didn't verify and I needed to call the vet. I told the agent to please follow up with the vet as the whole point of Pet flow is the convenience. Meanwhile, my dog has had to eat food that is making him sick because Pet Flow did not follow-up. I used Pet Flow because I didn't have time to be calling, verifying and picking up an order. As is turns out, I would have had the food faster with less hassle if I had just gotten it at the vet.

They took the liberty of charging a second order to my charge card and it never even came.

I've tried ordering from PetFlow twice. Both times, my order hasn't been shipped because certain items were out of stock. I wasn't informed of this either time--my order simply wasn't shipped despite the fact that my card was already charged (for all of the items, including the out of stock ones). This is simply unacceptable. I don't want to have to check on my order every few days to see if it will ship or if any items are out of stock.

Ordered for my dogs one month ago, still nothing has arrived. Will never order here again. Checked on progress, the shipment was in Chicago last Friday. I live one hour south of Chicago and I still have not received anything. Will shop locally only from now on.

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