Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
The sizes given on the shirts must be men's sizes. I usually wear a 1XL in shirts and this shirt goes past my knees. Wanted to wear it as a casual shirt but will have to wear it as a sleep shirt. I did wash it and it did shrink a little but not enough to wear as a casual shirt. Will order another one and this time will call first to make sure of the size to order.
By PAULA A K.
Excellent shipping!! I ordered one for my niece and one for my son and they both were huge (which is better than the usual, way WAY too small) Very cute they were both surprised and happy to receive these gifts
By Customer
Service was good in ordering to receiving my order, but this company is higher in prices then the one I am use to ordering from.
By CarolAnn
Overall a great process. Took the length as stated for verifying the prescription with my vet, but overall great.
By Bob R.
I would usually give PetFlow 5 stars as I have had a wonderful history with them. However, for some reason my most recent order took longer than usual and I had to run out and pick up some of the food at the local pet store to hold me over. I will say it was the first time I had ordered this particular food for my new puppy and when I order for my older dog, it arrives within days.
By Kiersteb
PetFlow is a great on-line pet product resource. Their treat price, chewie price, and shipping speed are phenomenal. They also have a very wide variety of products to choose from. I like that I can read other pet owners opinions about an item before I buy it. The only reservation I have is that their actual pet food pricing is significantly higher than another on-line pet product vendor's prices that I found. Therefore - I buy treats, etc. at PetFlow and my other food needs at another site. I wish they could be a bit more competitive with the food prices as I would love to only order from one company. I love their service, love their variety, love shipping speed - so all in all a great company.
By Lynn M.
I wish your free shipping amount wasn't so high, or you had special shipping discounts more often
By Debi
shipping was a little slow
By eric S.
