Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Ordering online and having the doggie treats delivered to my house was easy and convenient. I was having a hard tie getting to the pet store with my busy schedule, so this was perfect. I just wish that the bones and treats were able to get to me faster.
By Kristi
I bought this for my 3 dogs 1 is 16 yrs old... the other 2 are bothers..1 is 1 yr old the other 6 months..i gave my 2 smaller dogs and the pucked up the greenies dental chew. both dogs hate it.. it was 4 mins after I gave it to them everything was great. the box was torn open a bit.. but other then that.. good company to buy from again.. which I am. but different treats. no greenies.. it just did not work for my dogs
By veronica
While the young man I spoke with did work very hard they still for some reason can not process my credit card for transactions. I have no problems anyplace else, either online , phone or in stores. It's too bad because their prices are great and products are wonderful. My dogs like their treats and they come to my home fresh and individually packaged. At least my first order did. after that we can't seem to get an order through. The guy on the customer service line was super and tried every thing he could. I like the company. I'm sorry we only have the one card. We liked their service and products
By Mary Beth P.
No matter what I have ordered Bo has lived it....Toys and treats
By Kathy
I really like the variety of items at PetFlow and the fact that they offer really great deals all of the time (dog toys for one cent? Madness). I also appreciate that they carry some of the harder-to-find dog food brands, and that everything is very reasonably priced, much more so than the brick-and-mortar chain pet stores. The only caveat is the somewhat slow shipping time.
By Casey
I buy the same food at my local pet store but now I buy online at a lower price, pay no taxes and have it delivered to my doorstep.
By john
we ordered products. we received merchandize within 2 days. so easy! will order again soon.
By jj L.
I love the products but making a return was too costly. I purchased a T-Shirt & only wanted to exchange it for size but was charged over $15.00 for shipping & handling. This was for the initial shipment, then the return & a "re-purchase". I don't think an exchange should be so costly.
By Karen
