Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I was pleased with the ease of use of the website as well as the speed of delivery. I was disappointed that the 25 lb. box of cat litter arrived damaged. The bottom of the box opened up and litter was lost. I will use them again for the cat and dog food because their prices are competitive and I liked the speed, accuracy of their service.
By Maureen
Price was good. It was shipped in a timely manor. The rug I received is working just fine! Thanks!
By Customer
We had a fast transaction on a good value for the money, floor mats. The only thing about the new mats was there was a smell common to items shipped from other countries. I am airing the large one out before I try to wash it. Both my dog and cat have no problem placing their paws on the small floor mat, which is inside in front of the glass door. Each seems to have a "cushy" and comfortable, seat from which to watch the world go by.
By Karen M.
PetfLow is pretty good, ships fast but is annoying when trying to check out by trying to get you to enroll in auto re ship. I don't want to use this feature so they should stop asking me every step of the check out process every time I purchase there..
By John P.
I was excited to get such a large discount on my first purchase on some very expensive prescription food. My order was received quickly, but one of the items I ordered didn't work. Customer service responded quickly and above and beyond my expectations. They also sent me another discount. I have already recommend them to friends.
By Melanie C.
This is my first time ordering on PetFlow.com and every thing went smoothly. The quality of the products is excellent. I will order again.
By MellyLB
good prices, offers, shipments usually arrive quickly. Lots of emails though.
By Lisa
We received a box of cat toys and one of them didn't work, I e-mailed customer service and was told that a new one would be shipped out to me. In about three days we got the new one and my cat and I were happy. super fast and efficient and would definitely order again and recommend to friends.
By Hilary
