Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
I tried to order prescription dog food from this company. I had untold problems. They were unable to get the instructions correct, and verify the prescription with the vet. After three attempts, I finally had to cancel the order.
By WILLIAM
spoke with customer service twice, could not resolve, cancelled auto-ship service
By LISA
Ordered a special diet for my dog over two weeks ago. haven't seen it yet. When I call all I get is bullshit excuses. Refund? "no your order shipped by Fed-Ex, When?, "We don't know" Do you HAVE A TRACKING NUMBER?, "We'll E-mail it to you, E-mail says tracking number not available. What shoddy, shady site.
By GLORIA
Ordered Hills diet. Order was very delayed. Customer service was abysmal. Quoted free ship...didn't get the free ship. No recommendation here other than not to use them.
By KELLEY
I cannot give a favorable rating to this company because although I placedn order I never received it.
By SHEILA
I have used PetFlow for a few months and have enjoyed the prices and sales. The day after this last purchase, i started getting calls on my cell phone. The caller id name was NEVADA, they never left a message and called me several times a day for about a week. I answered and it was a sales pitch for PetFlow auto ship.
By Amanda
Website is a hot mess, then trying to communicate with customer service just furthered my frustration. Product was much smaller than I thought it would be. Emails have been blocked because there are excessive.
By KIM S.
It's cheap but not worth the hassle. Took weeks to get one order. Fast free shipping? Try free shipping but we will get it to you when we can be bothered. When I complained and asked to cancel my repeat order all I got was "it will be shipping soon and we will send you a tracking number" - they did not answer my point about canceling the repeat order - and of course I never got the tracking number, it just turned up one day at my house.
By SCOTT
